At Core Trade Hub (C T H), we are dedicated to ensuring your satisfaction with our products, whether they are paid samples or bulk orders. This policy outlines the process for returns and refunds for both domestic and international orders, ensuring transparency and clarity. Please read the following guidelines carefully.
1. Eligibility for Returns on Paid Sample or Bulk Orders
Returns and refunds for paid sample or bulk orders are subject to the following conditions:
Defective or Damaged Products: If the product is defective or damaged upon arrival, you are eligible for a return or replacement.
Incorrect Product or Order Discrepancies: If the product you receive does not match your order (e.g., wrong product, incorrect quantity), you are eligible for a return or refund.
Note: Returns for reasons such as change of mind or preference are not accepted for paid sample or bulk orders.
2. Return Process for Paid Sample or Bulk Orders
If your order qualifies for a return, please follow these steps:
Contact Customer Support: Notify us within 3 days of receiving your order by emailing contact@coretradehub.com. Please provide your order number, details of the issue, and any supporting evidence (e.g., photos of damage or discrepancies).
Return Authorization: After reviewing your request, we will issue a return authorization and provide instructions for shipping the product back.
Return Shipping:
Domestic Orders: If the return is due to our error (e.g., defective or incorrect product), we will arrange for or cover the cost of return shipping.
International Orders: For international returns, customers are generally responsible for return shipping costs unless the issue is due to a defect or shipping error. We recommend using a trackable shipping service to ensure safe delivery of returned items.
Inspection and Approval: Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund or replacement request.
3. Refund Policy for Paid Sample or Bulk Orders
If your return request is approved, the following refund procedures will apply:
Refund Type: Refunds will be issued to the original payment method or provided as store credit, depending on the specific case and customer preference.
Processing Time: Refunds are typically processed within 3 business days after the returned item has been inspected and approved. Please note that it may take additional time for your bank or payment provider to process the refund.
Note: For international refunds, exchange rates and processing fees may affect the final amount received.
4. Exchanges for Paid Sample or Bulk Orders
We offer exchanges for products that are defective or incorrect. If you wish to exchange an item, please contact our customer support team. Based on product availability and shipping timelines, exchanges may take additional time to process, especially for international orders.
5. Non-Returnable and Non-Refundable Items
Certain products may not be eligible for return or refund, including:
Perishable Items: Products such as herbs, extracts, or any perishable goods may not be eligible for returns unless they are defective or damaged upon arrival.
Customized Orders: Customized or special bulk orders created to specific customer requirements are non-returnable unless there is a defect or discrepancy in the product.
Clearance Items: Clearance or sale items marked as non-refundable are not eligible for returns.
Please check the product listing for specific details regarding eligibility for return.
6. International Shipping, Customs, and Fees
For international orders, customers are responsible for any customs duties, taxes, or other fees incurred during shipment. Core Trade Hub is not liable for delays or additional charges related to customs processes. If returning an item internationally, the customer is responsible for covering all return shipping and customs costs, unless the issue was due to a defect or our error.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with supporting photos and a description of the issue. We will prioritize your claim and arrange for a refund, replacement, or credit as necessary. Damaged or defective items must be reported within 3 days of delivery.
8. Cancellation Policy for Paid Sample or Bulk Orders
Orders can only be canceled before they are processed and shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow the return process after receiving the shipment. Please contact us as soon as possible if you wish to cancel your order.
9. Contact Us
If you have any questions or need assistance with your paid sample or bulk order, please reach out to our customer support team:
Core Trade Hub (C T H)
Email: contact@coretradehub.com
inquiry@coretradehub.com
Address: My Tu Country Road, Ward 7, Soc Trang Township, Soc Trang, 950000 India
We strive to provide the highest quality products and customer service, and we are here to assist you with any issues or concerns.
This refund and return policy for paid sample or bulk orders is effective as of 20/10/2024.